Refund policy

Here's a professional Return & Refund Policy for a Shopify store that offers Cash on Delivery (COD).

Return & Refund Policy

Last Updated: July 6, 2026

At BrightBasket, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

  • The product is damaged or defective.

  • You received the wrong product.

  • The product has missing parts or accessories.

To be eligible for a return, please keep the original packaging, invoice, and all accessories.

Non-Returnable Items

The following items cannot be returned unless they are damaged or defective upon delivery:

  • Used products

  • Products damaged due to misuse or improper handling

  • Items without original packaging

  • Personal care or hygiene products (if applicable)

  • Clearance, sale, or promotional items (unless defective)

Cash on Delivery (COD) Orders

For Cash on Delivery orders:

  • Returns are accepted according to this policy.

  • Since payment was made in cash, approved refunds will be processed via bank transfer, UPI, or another available electronic payment method.

  • Refunds cannot be issued in cash at the time of pickup.

Customers may be asked to provide their bank account or UPI details to receive the refund.

Return Process

  1. Contact our customer support within 7 days of receiving your order.

  2. Share your order number along with clear photos or videos if the item is damaged, defective, or incorrect.

  3. Once your request is approved, we will provide return instructions.

  4. After we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

Refunds

If your return is approved:

  • Refunds will be processed within 5–10 business days after the returned item passes inspection.

  • Shipping charges are non-refundable unless the return is due to our error.

  • Refunds will be issued through bank transfer, UPI, or the original online payment method, where applicable.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos or videos. We will arrange a replacement or refund at no additional cost.

Order Cancellation

  • Orders can be cancelled before they are shipped.

  • Once an order has been shipped, it cannot be cancelled and must follow the return process after delivery.

Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective product), we will cover the return shipping cost.

  • If the return is for any other eligible reason, the customer may be responsible for the return shipping charges.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support through the Contact Us page on the BrightBasket website. Please include your order number for faster assistance.